Web Care
It's all in the maintenance
Maintaining your website can be a challenge. Content can quickly go stale and software too can get out of date and become vulnerable to security weaknesses.
If you host your website with us, we keep your server and CMS software up to date with regular updates.
Subscribe to Vista Interactive Support
Coming soon:
WebCare packages offering different levels of regular maintenance according to your budget.
Common solutions
Try these solutions to fix common issues
If you get an automatic email message warning you are over quota, most likely your mailbox is full. Please empty your spam folder:
- Login to Web Mail with your email address and password.
- Click on the Spam folder.
- Mark any important messages and click on Not Spam to teach they system and move these to your inbox.
- Click on (empty) to delete all the messages in your Spam folder.
Sometimes the text on your website might appear differently to the rest of the website. This can happen if you are copying and pasting website content into your TYPO3 website from Microsoft Word or some other formatted source.
To prevent unwanted styles use Copy (Ctrl+C / ⌘+C) and Paste and Match Style (Ctrl+Shift+V / ⌘+⇧+V) when copying your content.
To remove unwanted styles, in the content editor click on the remove format option.
Recent WebCare issues from the Vista Interactive Support blog
Technical support issues and advice from Vista Interactive.
07 June 2024
Following on from recent mail server issues, we will be migrating many of our clients to a new server. We will be communicating directly with affected clients when their hosting is moving and we expect the migration to be as painless as possible with minor disruption to services.
26 April 2024
Email sending limitedA client has accidentally sent spam messages via our shared hosting server and as a result, sending mail is now limited.A computer infected with a virus or malware can send thousands of spam messages undetected. Mail internal to our server is being delivered and external mail is being delivered to the mailboxes on our server. However email from our server is not currently arriving at external mailboxes and we are working with our hosting service provider to resolve...
06 March 2023
There are issues with the DNS (domain name service) related to a server hosting websites and email for some of our clients.There is planned maintenance related to DNS scheduled for next week however this most likely a different issue.We are attempting to contact the service provider regarding this and monitoring the issue.
18 December 2022
Due to a team member traveling, technical support will be limited during the period from 31 December 2022 to 7 January 2023. You can still contact us via the usual methods, but due to availability and time zone differences you may experience delays in our response times.
29 January 2022
We have completed moving our clients' websites and email to our new server. The new server has more storage available and more up to date server software.If you experience any problems which may or may not be related to this maintenance, please contact us.
27 January 2022
We have purchased a new server for hosting many of our clients websites and email. The new server will allow us to provide more storage and more up to date server software.We are in the process of migrating data to this new server now and we expect no disruption of services. If you experience any problems which may or may not be related to this maintenance, please contact us.
15 April 2021
A customer's WordPress website was recently infected with malware. The infection was detected by our service provider and blocked from preventing further damage. We suspect this was due to a security vulnerability in an old WordPress version, so this is a reminder to keep software up to date.Customers managing their own installation of WordPress hosted on our servers or on their own server should update using their WordPress Dashboard or contact us for assistance.Please contact us, if you...
08 September 2020
Due to a team member permanently relocating to New Zealand, our technical support availability is changing. During the period 9-11 September 2020 technical support will be limited due to our team member traveling.From 11 September 2020, technical support will be available with the most immediate response during mornings in European time zones. You can still contact us via the usual methods, but due to time zone differences you may experience delays in our response times.
08 June 2020
A server hosting many of our customers was moved to a different host machine in the last 12 hours. This involved a complete copy of the data and software and a server restart to solve an emergency hardware issue.
If you experience any problems which may or may not be related to this maintenance, please contact us.
03 June 2020
We have recently updated the TYPO3 core software of the websites we host for some of our customers from TYPO3 CMS 9.5.14 to TYPO3 CMS 9.5.18 and from TYPO3 CMS 10.4.1 to TYPO3 CMS 10.4.3.These versions are maintenance releases and contain bug fixes only which repair some side effects from the previous security release update. You can read more about these updates at https://typo3.org/article/typo3-1042-and-9517-security-releases-published.Older versions of TYPO3 are no longer...